Zwroty i reklamacje


To serve you better, will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.




Wrong shade? Not right for your hair? We understand things happen, which is why is dedicated to making the return process beautifully simple for you. We’re all about bringing you a top shopping experience from start to finish. If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange. Refunds or Exchange are not available on Final Sale and Outlet items.


First, a few details:


All returns must be accompanied by all original components.

Lost your receipt? No problem! We are able to locate purchases made using your account.

If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver’s license, state or military ID).

In order to offer the best shopping and product-return experience to as many guests as possible, reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).

Items purchased from other retailers, dealers or resellers and not directly from are not eligible for return, refund or exchange.



For purchases made online at

An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.


Returning your online order by mail


If you choose to mail your return to, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.


If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of an eGift Card.


We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:


Misbhv Concierge LLC​

1208 Jackson Ave, apt 8B

Long Island City

11101 New York, USA

Or contact at [email protected]


Return all products to by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.


We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.


After we have processed your return and issued a refund, we’ll let you know via email. You can also look up your return status online by logging into your account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.



Quality is super important to us-we take protecting the integrity of the products we sell very seriously.’s policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.